RMP200 not recognised as a usb device on Windows 10

[JetCo]

Hi

I am new to this so hopefully this is not too basic a question. I have been given an RMP200 to 'get going'. I have installed the RMP-install as per the instructions but my pc is not recognising the RMP as a usb device. It shows it as an 'other device" and says that no driver has been installed.

Is there something I am missing?

Thanks